SSH Troubleshooting

This page will help you trouble shoot common problems with using SSH to access your BYU domain.

User Cannot Connect through SSH

The admin root access FTP/SSH account credentials are different than your Net ID and password. You received the FTP/SSH account credentials when you first signed up for BYU Domains in the email titled “New Account Information.” The additional FTP accounts that can be created within the cPanel interface do not have shell access, you only have this main user account.

Server Information

  • IP Address: 12.345.67.89
  • FTP Username: username.
  • FTP Password: ExamplePassword.

Try connecting using a standalone SSH client like Putty on Windows http://www.putty.org/ (this would be the recommended way of connecting rather than trying to use the Java applet). Only port 22 needs to be open on the network connection you’re connecting from, and it should already be open. There may be some browser compatibility issues, so you may need to try various browsers. Are you using a wireless or wired network connection. Try using a different computer. If it works on a different computer, your IP address may be blocked on your own computer.

SSH Using a Java SSH Terminal

You may see the following error: ClassNotFoundException error.

There are two options for fixing this error. Both will require that you have your FTP/cPanel account handy to login. You can use a standalone SSH client like Putty on Windows http://www.putty.org/ (this would be the recommended way of connecting rather than trying to use the Java applet). Only port 22 needs to be open on the network connection you’re connecting from and it should already be open You can connect directly to cPanel over a secure connection by going to https://byu.reclaimhosting.com:2083/ and trying to use the Java applet there. You'll need to be on a network connection that has both ports 22 and 2083 open. They should be open.

There may be some browser compatibility issues, so you may need to try various browsers. It seems like Chrome’s support of Java plugins is poor.