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Table of Contents

FAQs

General

Q: What is a domain?
A domain is simply the name of a website that ends in .com, .org, etc. Basically, if you know the URL of a website, you know the domain name. During the sign-up process, you will be able to check if the domain name you want is available. We suggest that you have a few different domain names ready when you go to sign up in case one is taken.

Q: Who can get a domain?
Any BYU day-matriculated student, faculty member, employee, or BYU-affiliated department can register for a domain.

Q: I don’t know how to code. Can I still use BYU Domains?
Yes! BYU Domains was created so that students and faculty can become more tech literate. Your website can be as simple or complex as you want it to be, and the more you experiment with this space, the more you will learn. If this is your first attempt at creating a blog or website, we have extensive help guides on how to start. Please see Getting Started for more information on building your first website.

Q: Can I change my domain name?

  • To change your domain name, send an email to domains.support@byu.edu with the following information:
    • Your net ID:
    • Your current domain name:
    • What you want to change the domain to:
  • You can check if the desired domain is available by searching for it on https://whois.icann.org/
  • Note BYU can only register .com, .net, .info, and .org domain names. We can also register .edu domains for faculty or clubs. For more information, see Setting Up a .byu.edu Domain Name.

Q: What exactly do I have to do to sign up for a domain?
Go to domains.byu.edu and click the “Get Started” button. For step-by-step details on how to sign up for a domain, see the help article: Creating Your Domain.

Q: When was this program started?
BYU started testing this program in early 2015, and was opened up to students and faculty; May 2015.

Q: Do sites need to be school related?
Currently, BYU Domains is intended to serve class assignments.

Q: Can I have more than one domain?
Students and employees can only register for one domain. However faculty can have more than one domain, for students we do offer the option of creating subdomains, which means that it is possible to have an unlimited number of sites under your parent domain. Students and employees can purchase additional domain names from any domain name registrar. (Reclaim Hosting, GoDaddy, Bluehost, domains.com, whois.com, etc.). Only .com, .net, .org, .info top level domains are allowed within BYU Domains. They typically cost between $8-$19 per year. Additional domain names added to a domain account are added as “add-on domains”. Using add-on domains, you can attach multiple domain names to your cPanel. For more information see the help article Creating Subdomains,

Q: What resources are available to help students and faculty learn how to make a website?

  • We have extensive online help guides written for BYU Domains users. To read BYU’s help guides, please visit Getting Started.
  • Go to our YouTube channel for a long list of helpful videos videos
  • Go to train.byu.edu to find information about signing up for WordPress workshops
  • Get one-on-one help at the multimedia lab (The HBLL Media Center, HBLL 4840)
  • See the support menu on domains.byu.edu for a list of other helpful resources and vendor documentation.

Q: Is there any difference between student and faculty accounts?
There is no difference between student and faculty accounts. Both students and faculty have access to the cPanel (BYU Domains dashboard), which enables the user to create whatever they want on their site through resources such as domain email, subdomains, back-up functions, analytics, Database (MySQL), PHP, and applications that include WordPress, Drupal, Known, and Dokuwiki.

Q:I received an email telling me that my BYU domain is expiring. What do I do?
If you receive an email that your domain is expiring soon you can disregard it as spam. BYU handles domain renewal with an automated process and will renew your domain until you graduate.

BYU Domains rarely sends e-mails. You will have received three e-mails when you first sign up for a domain hosting account (A forth e-mail for shared domain accounts). You may also receive an occasional e-mail from PDR Ltd. d/b/a PublicDomainRegistry.com. These are usually informational only and require no action. BYU usually doesn’t send any other e-mails to our customers. All e-mails will be clearly marked that they are from BYU. All other e-mails should be ignored, especially those requesting money.

All other e-mails should be ignored. They are from spammers looking to make money. There are groups that scan the domain name registries and get e-mail addresses and then they send out mass e-mails to see if they can make some money off unsuspecting people. There is little that can be done to stop them. You may privatize or anonymize your domain.

BYU does not charge for the hosting accounts or the domain names. We won’t ask for money from anyone. Renewals are automatic and there is nothing that our customers need to do to make that happen. If you have graduated and are wondering what to do with your domain please see Leaving The University.

Q: How is the BYU Honor Code involved with BYU Domains?
All content must be in compliance with the BYU Honor Code. For more information, please see the BYU Governance document, which lists our policies regarding website content and use of the BYU Domains program.

Q: How do I change nameservers?
See Changing Nameservers

Q: What happens to my domain when I graduate?
See Leaving the University

Q: What is a subdomain?
If you want your site to perform several separate functions (e.g. blog, e-commerce, portfolio), you can use subdomains to organize these functions. A subdomain puts a word or two before the name of your site (example.domain.com) to separate the different functions of your website. You can download different CMS's for each of the subdomains, which allows your website to be highly versatile.

Q: How do I delete my domain?
See Delete Domain Request

Q: What support resources are currently available?
See Support Resources


Technical

Q: Can I point a domain hosted by another provider to BYU Domains?
Yes. Please see the Pointing BYU Domains page.

Q: Point a BYU Domains hosted site somewhere else?
Yes. Please see the Pointing BYU Domains page.

Q: Can I transfer a BYU Domain or transfer a domain to BYU?
Yes. Please see the Transferring a Domain page.

Q: Can I use FTP with BYU Domains?
All users have FTP administrative access to their domain and can create multiple accounts. To set up an FTP, please see FTP Accounts.

Q: Can I install other databases besides MySQL (e.g. PostgreSQL, NoSQL, MongoDB)?
BYU is built on a shared LAMP server, so only MySQL is supported. Please see the Supported Languages for further details.

Q: Can I redirect my site?
See redirects

Q: How many databases can I set up?
As many as you need, as long as they do not consume too much storage.

Q: Can we install other developer or programming applications like node.js or angular?
It depends. For a list of what programs we support, please see Supported Languages.

Q: How much storage space is available?
BYU Domains does not have an official limit. However, for sites with a large amount of content or databases, we recommend using Amazon AWS Educate. Please see Managing Large Data for more information.

Q: How do I backup my site?
BYU Domains software runs automatic backups daily and weekly. However, you can also backup your site manually using the Backups application wizard.

Q: Does BYU Domains allow email accounts?
Yes. Every BYU Domains user has the option to create an unlimited number of email accounts. Please see Email Accounts for specifics.

Q: Are there additional security measures I should take to protect my site?
It depends. If your site contains FERPA related, you will want to install an SSL certificate. For more information, please see SSL Security.

Q: Is there a way to make my contact information private?
Yes. There are two different ways to do this. For step-by-step instructions, please see Email Accounts: Anonymize Contact Information to Avoid Spam.