Table of Contents

FAQs

General

Q: What is a domain?
A domain is simply the name of a website that ends in .com, .org, etc. Basically, if you know the URL of a website, you know the domain name. During the sign-up process, you will be able to check if the domain name you want is available. We suggest that you have a few different domain names ready when you go to sign up in case one is taken.

Q: Who can get a domain?
Any BYU day-matriculated student, faculty member, employee, or BYU-affiliated department can register for a domain.

Q: I don’t know how to code. Can I still use BYU Domains?
Yes! BYU Domains was created so that students and faculty can become more tech literate. Your website can be as simple or complex as you want it to be, and the more you experiment with this space, the more you will learn. If this is your first attempt at creating a blog or website, we have extensive help guides on how to start. Please see Getting Started for more information on building your first website.

Q: How long can I have the domain for?
Technically, you can keep your domains forever. When you sign up for a domain, the domain is directly registered to your name. However, if you leave the university, you will need to pay a minimal fee to BYU for hosting costs ($30 per year), or transfer your website to a different web hosting company.

Q: Can I change my domain name?

  • To change your domain name, send an email to domains.support@byu.edu with the following information:
    • Your net ID:
    • Your current domain name:
    • What you want to change the domain to:
  • You can check if the desired domain is available by searching for it on https://whois.icann.org/
  • Note BYU can only register .com, .net, .info, and .org domain names. We can also register .edu domains for faculty or clubs. For more information, see Setting Up a .byu.edu Domain Name.

Q: What if I already have a domain? Can I use that with BYU Domains?
Yes, you can use an existing domain. When you fill out the request form, just select the option “from an existing domain” and enter your domain address. If you want to use the BYU domain tools with your existing domain to enhance or build additions to your website, all you need to do is change the name servers at your current DNS server to “ns1.reclaimhosting.com” and “ns2.reclaimhosting.com”. Changing the name server info will allow you to access the BYU Domains dashboard. However, please note that changing the name server info does not mean that you are transferring your domain. You are still responsible for paying your hosting site since the domain is still registered there.

Q: What exactly do I have to do to sign up for a domain?
Go to domains.byu.edu and click the “Get Started” button. For step-by-step details on how to sign up for a domain, see the help article: Creating Your Domain.

Q: When was this program started?
BYU started testing this program in early 2015, and was opened up to students and faculty; May 2015.

Q: How have participants been using BYU Domains?
Students have been creating everything from online portfolios and freelancing websites to online histories and a Phil Collins fansite. Faculty have been creating blogs, class sites, and collaboration spaces that reflect their field of study. These are just a few examples; we encourage you to make a website that fulfills your own needs. If you have an idea on how to make your website unique, try it! The only limit to your website is your imagination.

Q: Why is BYU doing this program?
In a world where digital portfolios and websites are becoming the norm, BYU wants to help its students become proficient in web technology. This will not only provide students with a step-up in the job market, but will also give them a chance to take responsibility for the content they post online.

Q: Will students be required to participate in this program?
No one is required to use this service. Even though some faculty are currently teaching classes where student websites are part of the coursework, students will always have a choice of where to host their domain and how to build their site. There are currently no plans to require every student to have their own website at BYU.

Q: What benefit do participants get from using BYU Domains?
Participants will learn the skills needed to build and maintain websites. This domain is something you can take with you after you leave BYU that reflects your skills and talents. Additionally, creating your own website allows you to take control of your digital identity and personal branding. Posting to your own website means that you own the content you post, as opposed to Facebook owning the pictures you post to your Facebook account.

Q: Do sites need to be school related?
No. The BYU Domains program exists to give students and faculty a chance to create websites that inspire their creativity and foster digital literacy.

Q: Can I have more than one domain?
No. Students and employees can only register for one domain. However factually can have more than one domain, for students we do offer the option of creating subdomains, which means that it is possible to have an unlimited number of sites under your parent domain. For more information see the help article Creating Subdomains, To learn more about add on domains, aliases and redirects, you can watch the following video.

Q: What resources are available to help students and faculty learn how to make a website?
We have extensive online help guides written for BYU Domains users. To read BYU’s help guides, please visit Getting Started.

Q: Is there any difference between student and faculty accounts?
There is no difference between student and faculty accounts. Both students and faculty have access to the cPanel (BYU Domains dashboard), which enables the user to create whatever they want on their site through resources such as domain email, subdomains, back-up functions, analytics, Database (MySQL), PHP, and applications that include WordPress, Drupal, Known, and Dokuwiki.

Q:I received an email telling me that my BYU domain is expiring. What do I do?
If you receive an email that your domain is expiring soon you can disregard it as spam. BYU handles domain renewal with an automated process and will renew your domain until you graduate. If you have graduated and are wondering what to do with your domain please see Leaving The University.

Q: How is the BYU Honor Code involved with BYU Domains?
All content must be in compliance with the BYU Honor Code. For more information, please see the BYU Governance document, which lists our policies regarding website content and use of the BYU Domains program.

Q: How do I change nameservers?
See Changing Nameservers

Q: What happens to my domain when I graduate?
See Leaving the University

Q: What is a subdomain?
If you want your site to perform several separate functions (e.g. blog, e-commerce, portfolio), you can use subdomains to organize these functions. A subdomain puts a word or two before the name of your site (example.domain.com) to separate the different functions of your website. You can download different CMS's for each of the subdomains, which allows your website to be highly versatile.

Q: How do I delete my domain?
See Delete Domain Request

Q: What support resources are currently available?
See Support Resources


Technical

Q: Can I point a domain hosted by another provider to BYU Domains?
Yes. Please see the Pointing BYU Domains page.

Q: Point a BYU Domains hosted site somewhere else?
Yes. Please see the Pointing BYU Domains page.

Q: Can I transfer a BYU Domain or transfer a domain to BYU?
Yes. Please see the Transferring a Domain page.

Q: Can I use FTP with BYU Domains?
All users have FTP administrative access to their domain and can create multiple accounts. To set up an FTP, please see FTP Accounts.

Q: Can I install other databases besides MySQL (e.g. PostgreSQL, NoSQL, MongoDB)?
BYU is built on a shared LAMP server, so only MySQL is supported. Please see the Supported Languages for further details.

Q: Can I redirect my site?
See Creating a Redirect

Q: How many databases can I set up?
As many as you need, as long as they do not consume too much storage.

Q: Can we install other developer or programming applications like node.js or angular?
It depends. For a list of what programs we support, please see Supported Languages.

Q: How much storage space is available?
BYU Domains does not have an official limit. However, for sites with a large amount of content or databases, we recommend using Amazon Web Services. Please see Managing Large Data for more information.

Q: How do I backup my site?
BYU Domains software runs automatic backups daily and weekly. However, you can also backup your site manually using the Backups application wizard.

Q: Does BYU Domains allow email accounts?
Yes. Every BYU Domains user has the option to create an unlimited number of email accounts. Please see Email Accounts for specifics.

Q: Are there additional security measures I should take to protect my site?
It depends. If your site ocntains FERPA related, you will want to install an SSL certificate. For more information, please see SSL Security.

Q: Is there a way to make my contact information private?
Yes. There are two different ways to do this. For step-by-step instructions, please see Email Accounts: Anonymize Contact Information to Avoid Spam.