Email Accounts

You can create email accounts using your domain name. We will teach you how to create a domain-based email and customize it to meet your needs.

Watch the video tutorial or continue reading for written step-by-step instructions:

Create a Domain-Based Email

On the BYU Domains dashboard, click the “Email Accounts” icon in the “Email” section.

Enter your desired email name and password. You can specify the maximum amount of storage the new email address can hold as well as which domain you want the email to be attached to. When you are finished customizing your email address, click “Create Account.”

Anonymize Contact Information to Avoid Spam

When you register for a domain, whether through BYU Domains or another service, your domain is registered publicly. This means that when someone searches for the domain on WHOIS (https://whois.icann.org/en), they will be able to see the registrant's information. With BYU Domains, the address and phone number of the registrant are changed to information for BYU; however, the name and email address of the registrant are set to whatever information is in BYU's system. For this reason it is common for newly registered domains to receive unwanted spam offers from vendors. These typically die off in 3-4 weeks.

BYU Domains rarely sends e-mails. You will have received three e-mails when you first sign up for a domain hosting account (A forth e-mail for shared domain accounts). You may also receive an occasional e-mail from PDR Ltd. d/b/a PublicDomainRegistry.com. These are usually informational only and require no action. BYU usually doesn’t send any other e-mails to our customers. All e-mails will be clearly marked that they are from BYU. All other e-mails should be ignored, especially those requesting money.

However, it is possible to anonymize your personal address so that all emails go to your domain's email system. To anonymize your information on WHOIS searches, follow these steps:

a) Set up an email account using cPanel (see above). This will allow you to verify that you do, indeed, want your contact information to be made private.

b) Send an email address to domains.support@byu.edu from the email account you created. Use the following template:

Subject: Change WHOIS Registrant Information for [your domain name]
BYU Domains Support,
I would like to privatize my domain name registration.
Thank you.
[Your Name], [your Net ID]

Note: If you request that your name be anonymized (as in the template above), your name will be changed to “Protected Admin.” If you do not want your name to be changed to “Protected Admin,” use the following template instead:

Subject: Change WHOIS Registrant Information for [your domain name]
BYU Domains Support,
Please change my email address to [your domains email adress]. I do not want my name to be anonymized. Thank you.
[Your name], [your Net ID]

c) After the information is changed, you will receive an email (at the new address) asking you to verify that the new address is valid. If you do not validate your email address within 15 days, the domain will be temporarily disabled.

Access Your Email

Scroll down to see your new email account under “Email Accounts”. Under the “More” drop-down box, select “Access Webmail”. You can also access your domain’s default email by clicking “Access Webmail” on the email account listed under “Default Email Account”.

You can read your mail using either horde or Roundcube. They both serve as effective email applications, but have a few different features.

Click on the program you wish to use, and it will take you to your inbox.

Once you have configured your email account, you can easily access it by going to either https://webmail.yourdomain.com or https://mail.yourdomain.com. You can then log in with your email address (e.g., youremail@yourdomain.com) and your email password.

Connect Domain-Based Email to a Desktop or Laptop Client

If you want to view your email through a desktop email application such as Windows Live Mail or Mozilla Thunderbird, you can do that by returning to the “Email Accounts” application and clicking “Configure Email Client” under the “More” drop-down box.

Default Email

The default email that was created when you made your BYU Domains account can't be connected to a desktop client or to a phone. You need to create a new email address in order to use these functions.

The computer will try to auto configure your email account for you. Once you have your desired program installed, select the corresponding auto configuration setting. For example, click “POP3 (Post Office Protocol v3)” for Windows Live Mail if you have Windows Live Mail installed.

If the computer fails to auto configure your email account, you will need to enter in your information manually. Enter the recommended settings into your desktop application and it will access your email.

Configure a Phone to Receive Domain Email

You can set up your smart phone to receive emails from your new domain email address. Click here or click here. for instructions on configuring email for iPhone, for instructions on configuring email on an Android phone.

Create Email Forwarder

If you don’t want the hassle of checking multiple email accounts, you can have all your emails forwarded to one email address. However, forwarding works only within your domain; you can't forward your emails an account outside of your domain name. If you wish to check your domain email with Gmail, it can be configured by following these instructions. If you want to forward emails within your domain, go to the BYU Domains Dashboard and click the “Forwarders” icon in the “Email” section.

Click “Add Forwarder”

Enter your new domain email address into “Address to Forward” and your desired email destination into “Forward to Email Address.”

Then click “Add Forwarder”

Now you can effectively use your email to correspond with clients, employers, and your fan club!

Email Encryption

If you need to send confidential information such as credit card numbers, phone numbers, or addresses through your email, encrypting your emails will prevent them from being read by someone other than the recipient. You can do this by creating an encryption key, which will turn your email into an unreadable code that only the recipient can decipher.

On the BYU Dashboard, click “Encryption”.

Fill out the required information.

Your Email; Enter the email address whose emails you would like to encrypt. Comment or Nickname: This is a short reminder about the purpose of the key you are creating.

You will also need to create a key password to give yourself access to your encryption keys.

Key size; The larger the key, the more secure your encryption will be.

After this information is entered, click “Generate Key.” This may take a few minutes.

Once your key has been created, the following message in green will be displayed.

Your new key should be displayed below the “Create a New Key” section when it is finished. You may need to refresh the page and scroll to the bottom to see this.

If you would like to delete a key in the future, all you have to do is click “Delete GnuPG Key”, Make sure to delete the private key before the public key. If you would like to import a key, simply click on the “Import Key” button.

Enter the GPG or PGP information in the box and click “Import”.

You will be notified if your key imports successfully and it will appear in your list of keys.