Cannot Log in - cPanel Authentication

Domains.byu.edu authenticates through CAS. First try to sign in to other BYU websites. If you cannot access any BYU sites, try performing a password reset for you BYU account.

Sometimes, when a user tries to sign in to the BYU Domains Dashboard through domains.byu.edu/dashboard, they will be redirected to authenticate through cPanel and receive the message “You must specify a username to log in.” For cPanel authentication, the user's Net ID and password will not work. To sign in successfully, the user must use the FTP username and password received in the “New Account Information” email they received when they first registered for their domain. You can change your FTP password by going to https://domains.byu.edu/ftp . This will allow you to log in to the dashboard.